Privacy Policy

1. Data Controller

The data controller responsible for processing your personal data is:

Luminarento
C. Sta. María de los Reyes, 6, Local A, 41008 Sevilla, Spain
NIF: D35710445
Email: info@luminarento.com
Phone: +34 954 929 292

2. Personal Data We Collect

We collect the following categories of personal data when you interact with our website or services:

• Contact information: name and email address provided through our contact form
• Communication content: the message content you submit through our enquiry form
• Technical data: IP address, browser type, operating system, pages visited, and time spent on pages, collected automatically through cookies and server logs
• Preferences data: your cookie consent choices and communication preferences

We do not collect sensitive personal data such as financial account details, health information, or government identification numbers through this website.

3. Legal Basis for Processing

We process your personal data on the following legal bases under Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 of 5 December on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD):

• Consent (Article 6(1)(a) GDPR): When you submit our contact form and tick the privacy checkbox, you consent to us processing your data to respond to your enquiry. You also provide consent for non-essential cookies through the cookie consent mechanism.
• Legitimate interests (Article 6(1)(f) GDPR): We process certain technical data to maintain the security and proper functioning of our website. Our legitimate interests do not override your fundamental rights and freedoms.
• Legal obligation (Article 6(1)(c) GDPR): We may process data where required by applicable Spanish or European Union law.

4. Purposes of Processing

We use your personal data for the following purposes:

• To respond to enquiries submitted through our contact form
• To provide information about our financial orientation services, workshops, and educational materials
• To maintain and improve the technical performance of our website
• To comply with legal obligations applicable to our business activities
• To analyse anonymous usage patterns to improve the content and structure of our website (analytics cookies, where consented)

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Contact form enquiries: retained for up to 12 months from the date of submission, or until the matter is resolved
• Technical and analytics data: retained for up to 13 months in accordance with standard analytics practice
• Cookie consent records: retained for the duration of the consent period (12 months) plus an additional 6 months for compliance purposes

After the applicable retention period, data is securely deleted or anonymised.

6. Data Sharing and Transfers

We do not sell, rent, or trade your personal data to third parties. We may share data with:

• Technology service providers who host our website and email infrastructure, acting as data processors under appropriate data processing agreements
• Competent public authorities when required by law, court order, or regulatory obligation

Where data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place in accordance with Chapter V of the GDPR, including Standard Contractual Clauses where applicable.

7. Your Rights

Under the GDPR and LOPDGDD, you have the following rights regarding your personal data:

• Right of access (Article 15 GDPR): You may request a copy of the personal data we hold about you.
• Right to rectification (Article 16 GDPR): You may request correction of inaccurate or incomplete data.
• Right to erasure (Article 17 GDPR): You may request deletion of your data where there is no longer a legal basis for processing.
• Right to restriction (Article 18 GDPR): You may request that we limit processing of your data in certain circumstances.
• Right to data portability (Article 20 GDPR): You may request your data in a structured, commonly used, machine-readable format.
• Right to object (Article 21 GDPR): You may object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@luminarento.com. We will respond within one month as required by Article 12 GDPR. You also have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos, www.aepd.es).

8. Cookies

Our website uses cookies and similar tracking technologies. We distinguish between strictly necessary cookies (which do not require consent) and non-essential cookies (analytics and preference cookies, which require your prior consent). Full details of the cookies we use are set out in our Cookie Policy. You can manage your cookie preferences at any time through the cookie settings panel on our website.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include secure HTTPS transmission, access controls, and regular review of our data handling practices. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Minors

Our website and services are not directed at persons under the age of 14. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately at info@luminarento.com and we will delete such data promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will indicate the date of the most recent update at the top of this page. Continued use of our website after any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

12. Contact

For any questions, requests, or concerns regarding this Privacy Policy or our data processing practices, please contact us at:

Email: info@luminarento.com
Phone: +34 954 929 292
Address: C. Sta. María de los Reyes, 6, Local A, 41008 Sevilla, Spain